Information we collect
We collect information you voluntarily provide when you interact with our website and services.
- Contact forms: Name, email address, phone number, property address, ZIP code, preferred follow-up date or time window, and project details you submit through our quote request or contact forms.
- Request attribution: Referring page, landing page, source, campaign parameters, click identifiers, and related metadata when those values are present in the URL or browser session.
- Analytics data: Usage data including pages visited, time on site, device/browser information, referring source, and general geographic region.
- Spam and security data: Information needed to verify Turnstile, rate-limit abusive traffic, and protect the website and form workflow.
- Cookies and browser storage: We may use cookies, browser storage, or similar technologies for essential site functionality, analytics, attribution, and conversion measurement.
How we use your information
We use the information we collect to respond to requests, operate the site, and improve our services.
- Responding to your quote requests and inquiries.
- Scheduling consultations and managing project communication.
- Sending project updates, customer care messages, and follow-up correspondence you have requested or consented to receive.
- Routing submitted form records through our customer relationship and request-management systems.
- Improving our website content and user experience based on aggregate analytics.
- Measuring advertising and referral performance.
- Complying with legal obligations and protecting our legal rights.
SMS/Text Messaging
If you provide your mobile phone number through our website chat widget, you consent to receive customer-care text messages from Stillbury related to your inquiry, including responses to support requests, scheduling and appointment coordination, and follow-up correspondence. These messages are transactional and customer-care in nature; we do not send promotional or marketing text messages through this program.
Message frequency varies based on your support interactions. Message and data rates may apply. Reply STOP at any time to opt out of further text messages, and reply HELP for assistance. Opting out of text messages will not affect your ability to contact us by phone, email, or web form.
We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is used solely to deliver the customer-care messages described above. Carriers are not liable for delayed or undelivered messages.
Data Security
We implement reasonable technical and organizational measures to protect your personal information.
- HTTPS encryption: Data transmitted between your browser and our website is encrypted using TLS/SSL.
- Access controls: Personal information is limited to authorized personnel and service providers who need it to perform their responsibilities.
- Spam protection: Form submissions are protected with Turnstile, honeypot fields, and rate limiting.
- Submission retention: Valid form submissions are retained before external delivery so requests can be recovered if a third-party delivery system is temporarily unavailable.
While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.
Analytics and Conversion Measurement
We use Google Tag Manager and related analytics or advertising measurement tools to understand website performance, improve the site, and measure request activity. These tools may use cookies, pixels, click identifiers, or similar technologies.
We also use Microsoft Clarity to understand how visitors use the site through behavioral metrics, heatmaps, and session replay. Clarity records interactions such as clicks, scrolling, and navigation using first- and third-party cookies and similar technologies. We use this data to improve the site's usability, content, and performance. For more about how Microsoft collects and uses this data, see the Microsoft Privacy Statement.
When you submit a quote form, the site may preserve attribution fields such as UTMs, referring source, landing page, and click identifiers so the request can be routed and measured consistently in our request-management workflow.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we update or correct inaccurate information.
- Deletion: Request that we delete your personal information. We will comply unless we are legally required to retain it.
- Opt-out: Unsubscribe from marketing communications at any time by following unsubscribe instructions, replying STOP to eligible text messages, or contacting us directly.
To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions about this privacy policy or want to exercise your data rights, contact us:
Stillbury A brand of SAB Works Inc. 3027 E Harvest Lane, Eagle Mountain, UT 84005 (435) 288-6979 info@stillbury.com Contact form